Terms of service

Terms of Service

Last updated: February 18, 2025

Welcome to PurrSmile

Welcome to PurrSmile! These Terms of Service describe your rights and our responsibilities when you shop with us. We've written them to be clear and fair to both you and us.

By using our website (purrrsmile.com) or purchasing from us, you agree to these terms. Please read them carefully.

  1. Who Can Shop With Us

You must be at least 18 years old (or the age of majority in your location) to make purchases. If you're a parent or guardian, you're responsible for any purchases made by minors using your account.

When you create an account or make a purchase, please provide accurate information. You're responsible for keeping your account secure and for all activities that occur under your account.

  1. Our Products

We stand behind the quality of PurrSmile Advanced Dental Chews for cats. We carefully photograph and describe our products, but we know that colors and details can look different on various screens. If a product doesn't match its description when it arrives, please contact us and we'll make it right.

Product Safety & Use:

  • PurrSmile Advanced Dental Chews are formulated specifically for cats
  • Always supervise your cat while they enjoy PurrSmile products
  • Follow the recommended serving guidelines based on your cat's age and weight
  • If your cat has health conditions or is on medication, consult your veterinarian before introducing new treats
  • Discontinue use and contact your vet if your cat shows any adverse reactions

We reserve the right to update product descriptions, discontinue items, or limit quantities when necessary.

  1. Orders & Cancellations

When you place an order, you're making an offer to purchase. We'll confirm your order by email once we've processed your payment.

Need to cancel? Contact us at auraluxsuppo@gmail.com as soon as possible. We'll do our best to accommodate cancellation requests, even after your order is confirmed. If we can't cancel before shipping, we'll work with you on a return.

Order Confirmation:

  • Order confirmation emails are sent immediately after payment
  • Your order is secure and protected
  • Tracking information will be provided as soon as your package ships
  1. Pricing

All prices are clearly displayed on our website and include applicable taxes where required. The price you see at checkout is what you'll pay.

If we make a pricing error, we'll contact you before shipping and give you the option to proceed at the correct price or cancel with a full refund.

We occasionally run promotions with special terms, which we'll clearly communicate to you.

  1. Shipping & Delivery

We take responsibility for getting your order to you safely. While we use reliable shipping carriers, we understand that delays can happen.

Our Shipping Promise:

  • All orders ship within 2-3 business days
  • You'll receive tracking information via email
  • Delivery times are estimates based on carrier schedules
  • We ship to most countries worldwide

If Your Order Is Delayed or Lost:

  • Contact us and we'll investigate immediately
  • We'll work with the carrier to locate your package
  • If the package is lost, we'll send a replacement or provide a full refund at no cost
  • You'll never pay twice for a lost shipment

Once delivered, you own the product and assume responsibility for it.

  1. Returns & Refunds

We want you and your cat to be happy with your purchase. Our Return & Refund Policy explains how to return items in detail.

In Summary:

  • 30-day money-back guarantee on all products
  • Free prepaid return shipping labels
  • Full refunds processed within 10 business days of approval
  • We also offer PurrSmile Gift Certificates as an alternative
  • Damaged or defective items replaced or refunded at no cost

[View our full Return & Refund Policy here]

  1. Product Quality & Warranties

We guarantee that our PurrSmile Advanced Dental Chews are:

  • As described on our website
  • Made with quality, natural ingredients
  • Safe for cat consumption
  • Fit for their intended purpose (supporting feline oral health)

If You Receive a Defective or Damaged Item:

  • Contact us immediately with photos
  • We'll replace it or refund your purchase at no cost
  • No return shipping necessary
  • We stand behind every product

Standard manufacturer warranties apply where applicable, and we'll help you navigate any warranty claims.

  1. Your Content & Feedback

When you leave reviews, photos, or other feedback, you're helping other cat owners make informed decisions. Thank you!

By submitting content to us, you:

  • Give us permission to use it on our website and marketing materials
  • Confirm the content is yours or you have permission to share it
  • Guarantee it's honest and doesn't violate anyone's rights
  • Confirm it doesn't contain anything harmful or illegal
  • Allow us to use it without attribution or further compensation

We may remove content that violates these guidelines or that is abusive, misleading, or inappropriate.

  1. Intellectual Property

Our brand, website design, product photos, product formulations, and content belong to us or our licensors. Please don't copy, distribute, or use them without our permission.

You're welcome to:

  • Use our website for personal shopping
  • Share product links with friends and family
  • Post honest reviews (see Section 8)

You're NOT permitted to:

  • Copy product descriptions for resale
  • Use our photos or content for commercial purposes
  • Scrape or automate access to our website
  • Create derivative works from our content
  1. Third-Party Services

Our website may include links to other websites or services (like payment processors, shipping carriers, and social media). While we try to work with reputable partners, we can't control their practices. Please review their terms before using their services.

Shopify Partnership: Our store is powered by Shopify, but your purchases are directly with PurrSmile. We're responsible for your orders and customer service. Shopify handles payment processing and hosting, but we control all product sales and customer relationships.

  1. Your Privacy

We take your privacy seriously. Our Privacy Policy explains how we collect, use, and protect your information. Because we use Shopify, they also collect certain data to help us operate the store—see their privacy policy for details.

[View our full Privacy Policy here]

  1. Acceptable Use

Please use our website respectfully and legally. Don't:

  • Try to hack, interfere with, or overload our systems
  • Harass our staff or other customers
  • Use our site for any illegal purposes
  • Copy our content or product information for resale
  • Impersonate others or provide false information
  • Use automated tools to scrape our website
  • Violate any applicable laws or regulations

If you violate these rules, we may suspend or close your account without refund.

  1. Account Termination

We hope you'll be a customer for years to come, but either of us can end this agreement at any time.

If we close your account:

  • We'll complete any pending orders
  • We'll process any applicable refunds
  • We'll explain our reason for closure

If you close your account:

  • We'll save your order history for your records
  • You can request your data in accordance with our Privacy Policy
  • Any pending orders will be completed unless you request cancellation
  1. Our Responsibilities

We take responsibility for:

  • Product Quality: If something is wrong with your order, we'll fix it
  • Shipping Issues: We'll resolve lost or delayed packages
  • Website Functionality: We maintain our site and work to fix technical issues
  • Customer Service: We respond to your questions and concerns promptly (within 24 business hours)
  • Accurate Information: We ensure product descriptions and pricing are correct
  • Data Protection: We protect your personal information according to our Privacy Policy

We'll always work in good faith to resolve any problems that arise. If you're ever unhappy with our service, please contact us at support@purrrsmile.com.

  1. Your Responsibilities

You agree to:

  • Provide accurate information when creating an account or placing orders
  • Pay for all orders you place
  • Use our site appropriately and legally
  • Contact us if there's a problem with your order
  • Follow product usage guidelines (especially regarding pet safety)
  • Keep your password and account information confidential
  • Report any unauthorized access to your account immediately
  1. Limitations

While we take broad responsibility, we can't be held liable for:

  • Issues caused by your device, internet connection, or misuse of products
  • Extreme circumstances beyond our control (natural disasters, government actions, pandemics, etc.)
  • Third-party services that you choose to use independently
  • Costs or damages that go far beyond the amount you paid for your order
  • Your cat's individual reactions to products (always consult a vet with concerns)

We believe in fairness to both sides.

  1. Disputes & Resolution

We want to resolve any issues directly with you. If you have a problem, please contact us first at auraluxsuppo@gmail.com.

Our dispute resolution process:

  1. Contact us with details and order number
  2. We'll respond within 24 business hours
  3. We'll work toward a fair resolution
  4. If needed, we'll escalate to our management team

If we can't resolve a dispute informally:

  • These terms are governed by the laws of the United States
  • We'll work toward an amicable resolution before pursuing legal action
  • Any legal proceedings will follow applicable laws and jurisdiction
  1. Changes to These Terms

We may update these terms occasionally. If we make significant changes, we'll notify you by email or through a prominent notice on our website. Your continued use of our site after changes means you accept the updated terms.

We'll always maintain fairness and transparency in any updates.

  1. General Terms
  • If any part of these terms is found to be unenforceable, the rest still applies
  • These terms represent our complete agreement about your use of our services
  • You can't transfer your account or obligations to someone else without our permission
  • We can transfer our business and these terms as part of that transfer
  • Our failure to enforce any right doesn't mean we've given up that right
  • Section headings are for convenience only and don't affect interpretation
  1. International Orders

If you're ordering from outside the United States:

  • All prices are in USD
  • You're responsible for any customs duties or taxes
  • Shipping times may vary by country
  • Our return policy applies worldwide
  • Your local laws may provide additional consumer protections
  1. Contact Us

Questions? Concerns? We're here to help.

Email: auraluxsuppo@gmail.com
Response Time: Within 24 business hours
Available: Monday-Friday, 9 AM - 5 PM EST

For Returns & Refunds: See our Return & Refund Policy
For Privacy Questions: See our Privacy Policy

Thank you for shopping with PurrSmile. We're committed to providing you with quality products and excellent service to keep your cat's smile healthy and happy!